Customer satisfaction

In the age of immediacy, both B2C and B2B customers have increasingly high expectations when it comes to delivery.

Next Day Delivery is now the norm, and Same Day Delivery isn’t far behind.

Businesses are now faced with the challenge of providing their customers with super-fast, low-cost delivery, frequent notifications and an immediate response to queries. All whilst running a streamlined, cost-effective service.

At Maxoptra we put your customers at the heart of all features and functionality to ensure you are consistently meeting, and exceeding their expectations.

Route optimisation

  • MaxOptra route optimization software generates the most efficient route sequences, taking into account time windows, vehicle types and load capacity
  • You can dramatically improve the overall effectiveness of your fleet utilisation, whilst also reducing those all-important costs
  • Plus, reduce your daily mileage by an impressive 20% via our routing optimisation software
Person using MaxOptra route optimisation on their mobile device
"The system is so adaptable! If there is some additional information or functionality we'd like, we just call up MaxOptra, and we have it within 20 minutes."
Delifresh logo
Mark Heywood
Transport Manager at Delifresh
MaxOptra really made us challenge what the best routes are. We previously relied on our Transport Manager's local knowledge of London - dividing routes by postcodes. MaxOptra looks at routing completely differently, focusing on the addresses closest to each other for the fastest route, and taking us out of a postcode mindset."
Sambrooks brewery logo
Duncan Sambrook
Sambrook's Brewery

Customer communication

  • Proactively send out advanced email and SMS ETA notifications to regularly keep your customers informed
  • Maxoptra dynamically routes and schedules deliveries, resources and loads; ensuring you don’t promise something you can’t deliver.
  • Changes to a delivery time slot can be handled with ease, even if your vehicle has left the depot
  • Maxoptra’s “Rate my Delivery” functionality offers your customers an official outlet to provide you with feedback before they turn to public review sites

Gain invaluable feedback

  • With TrustPilot and Feefo scores at the front of many operators’ minds, it’s becoming imperative that customer satisfaction issues are identified as early as possible
  • Maxoptra’s “Rate my Delivery” functionality offers your customers an official outlet to provide you with feedback before they turn to public review sites
  • This will enable you to measure customer happiness, address any issues and also identify your top performing driver
Delievery driver using MaxOptra mobile app on their mobile device

Proof of delivery

  • Electronic Proof of Delivery (ePOD) is a paperless solution deployed on smartphones or handheld devices.
  • All delivery activity is tracked electronically, including task management, driver and customer communications, and access to notes.
  • Signatures, deliveries and confirmations are all stored electronically
  • Can be used on a smartphone or any other handheld device

Since implementing MaxOptra, we have been further impressed. Not only does it do what we were promised it would – and more – but the support has been exemplary; approachable, knowledgeable and timely!

Sharps logo
Andy Turner
National Installer Support Manager at Sharps Bedrooms