Field Service Management
Plan your service engineers’ workload and manage your customers’ expectations efficiently.
Field service scheduling & despatch
Maxoptra’s comprehensive planning functionality reduces 90% of dispatchers’ routine work, allowing them to communicate with clients and make final decisions quickly. Simple drag-&-drop functionality allows the easy assignment of orders to engineers, whilst the system provides hints, calculates driving durations, waiting times and optimises routes sequences as you go.
Easy integration with any ERP
Our API enables the field service scheduling software to integrate with almost any CRM, ERP or accounting system. This allows companies to save money on implementing new technology and teaching employees to work with it.
Field service tracking & real-time adjustments
Maxoptra’s service dispatching software displays the current location of each technician, giving you the opportunity to add new urgent jobs as they come in, even when routes are already started. The service schedule software finds the best option to fulfil the customer order and provide a high level of service.
Keep your clients informed
ETA notifications are an accepted customer expectation today. Not offering them can cause uncertainty about the professionalism of the service being provided. Maxoptra’s best route optimisation software sends regular updates to customers to keep them informed.
Technician’s mobile app
Service engineers can constantly keep in touch with the despatch office through a mobile field service app, reporting order status in real time to the controller and receiving new jobs during the day. As Maxoptra routing software is connected to TomTom navigation, engineers can be guided effectively through traffic congestion or helped to find challenging locations. Real-time positioning information (coming through the GPS) is constantly reported to the despatch office, helping the scheduling team to make efficient allocation decisions.
“We have been working with Magenta for many months, defining and developing a solution for the field service industry. We are very happy with Magenta’s proactive and customer focussed approach and believe we are now very close to providing our dispatch managers with the tools they need.”
— Kevin Sheehan, IT and Communications Development Manager, Serviceline
“We strongly believe that success comes to those who get the basics right. Managing Avis’ resources better to deliver a better customer service is a part of this simple strategy, and Magenta’s logistics planning software is a great contribution to it and an essential tool which allows us to compete to win over competitors.”
— Hans Mueller, Commercial Manager for AVIS Rent a Car UK