Businesses are now faced with the challenge of providing their customers with super-fast, low-cost delivery, frequent notifications and an immediate response to queries. All whilst running a streamlined, cost-effective service.
At Maxoptra we put your customers at the heart of all features and functionality to ensure you are consistently meeting, and exceeding their expectations.
- Create low cost, optimised route plans in a matter of minutes through automated planning
- Our plans automatically take into account time window constraints and vehicle access, meaning that your routes are optimised but also realistic
- Better visibility of the planning process, through integration with order management and stock control systems, will help you offer faster delivery and tighter delivery time slots, with confidence
- Maxoptra dynamically routes and schedules deliveries, resources and loads; ensuring you don't promise something you can't deliver.
- With Maxoptra, changes to a delivery time slot can be handled with ease, even if your vehicle has left the depot
- Our drag and drop technology allows you to make changes to a live route, assess the impact and work with the customer to make an informed decision
Manage unforeseen changes or issues with ease
- With Maxoptra, changes to a delivery time slot can be handled with ease, even if your vehicle has left the depot
- Our drag and drop technology allows you to make changes to a live route, assess the impact and work with the customer to make an informed decision
- Proactively send out advanced email and SMS ETA notifications to regularly keep your customers informed
- Customers can also keep themselves updated via your own Website Widget
- For added peace of mind for both you and your customer, our ePod app allows drivers to log proof of delivery signatures and photos and comments
- With TrustPilot and Feefo scores at the front of many operators' minds, it's becoming imperative that customer satisfaction issues are identified as early as possible
- Maxoptra's "Rate my Delivery" functionality offers your customers an official outlet to provide you with feedback before they turn to public review sites
- This will enable you to measure customer happiness, address any issues and also identify your top performing driver