Customer Success Manager

Location: London / Brighton (Based on experience would consider national)

This new Customer Success Role will be responsible for developing, managing, retaining, and growing our existing customer relationships across the UK, in order to deliver profitable contract-based business for the MaxOptra distribution in the UK.

Customer retention and increased usage is a key element of the role.

Contact tim.mccarthy@maxoptra.com to for more information

 

What’s it like to work at MaxOptra?

At MaxOptra, we know that a business is only as good as its people. That’s why we pride ourselves on creating a fun, friendly, and supportive work environment for all our employees.

Whether they are office-based or work remotely. Our vibrant, newly built, and modern office is based in central Brighton, from which we enjoy regular team catch-ups, lunches, and after-work drinks.

As well as parties in Brighton and London, we offer the opportunity to be part of a global, market-leading SaaS provider. With ambitious growth plans for this year and beyond, we guarantee that your abilities will be encouraged and that all successes are shared and rewarded.

You’ll be working amongst a team of like-minded people who are committed to delivering results whilst enjoying what they do. We’re friendly, approachable, supportive, and like to have fun even when we’re working hard.

Being part of a small but fast-growing business, you get the chance to put your ideas forward, be heard, and really make a difference.

 

Reports to: Head of Sales / MD

Main responsibilities

  • Develop and maintain customer relationships on a profitable basis
  • Improving customer usage
  • Maximising revenue by ensuring the Customer has the right tools and training to effectively sell MaxOptra
  • Ability to upsell functionality and upgrade packages
  • Ensure Customer compliance with agreements
  • Manage and transition customers onto new agreements
  • Rapidly building and maintaining an understanding of MaxOptra’s capabilities and value proposition, the marketplace and competitors
  • Control and handle finance issues with key customers
  • Making appointments with decision makers by phone/social media
  • Technical skills to deliver demos and able to identify areas customers can improve usage and upsell consultancy services
  • Complete weekly/monthly reports or forecasts as required
  • Ensure all information is collated and entered on the company database/CRM system

Key performance indicators

  • Customer MRR retention and growth
  • Low Churn Rates
  • Customer Satisfaction
  • Customer upgrade agreements and increased ARPU
  • Appropriate and demonstrable use of selling skills
  • Maintain necessary levels of company, customer, and competitor knowledge
  • Maintenance of good business relationships and credibility with colleagues
  • Strong technical demo and operational skills re understanding and improving customer usage

Salary

  • Basic + commission (DOE)
  • Travel / Car allowance

Benefits

  • Modern office based in Central Brighton
  • Flexible and working from home options available
  • 25 days annual leave plus bank holidays
  • Quarterly parties in Brighton and London
  • Regular after-work socials
  • Team lunches

Requirements

Experience

Essential:

  • 5+ years in customer success role with a SAAS organisation
  • Account Management and Inside Sales experience
  • A comprehensive network and understanding of the business opportunities which currently exist and those which may occur in the future in the logistics, and field service sectors
  • Experience of SaaS and Cloud technologies
  • Proven track record of sales target over achievement
  • Effective in using business and social networks to create and exploit contacts
  • Current appreciation of CRM and database methodologies

Desirable:

  • A comprehensive network and understanding of the business opportunities which currently exist and those which may occur in the future in the logistics, and field service sectors
  • Experience of business-to-business marketing methodologies
  • FMCG sales training with a major corporate
  • Experience of Telematics/Logistics Software

Education

Essential:

  • Post-secondary education

Desirable:

  • Significant post-secondary qualification – HND/Degree
  • Vocational Sales Training
  • Member of appropriate Institute: Sales & Marketing /Logistics

 

Contact tim.mccarthy@maxoptra.com to for more information 

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