The annoyance caused by a missed delivery defeats the entire purpose of online shopping. But it’s not just inconvenient - it’s costing retailers, couriers and consumers a collective £1.6bn a year.
People know that deliveries can be predicted and delivered almost precisely “on time”. And because we also apply our consumer principles at work, this attitude is now increasingly universal. The fact is that people today are far less likely to accept, or put up with, a delivery that cannot be estimated accurately or is late — whether at home or at work.
People crave information, they expect it. They don’t want to wait. They want to know when the delivery or collection is going to occur, or receive regular updates if the driver is caught in traffic.
Express parcel delivery companies who cannot meet these expectations will fail!
The solution is ‘s dynamic planning and scheduling software platform
Designed to enable fast and efficient decision-making, in real-time, within ever-changing operational environments, Maxoptra’s unique, subscription based, SaaS technology is accessible from any web browser 24/7 and enables express parcel delivery companies to do more business with the same resources at a lower operational cost — as well as transforming their customer service.
With Maxoptra you can:
Build the route
Plan the initial route for the driver at the start of the day and send ETA’s to advise each customer.
Keep customers informed
Once the days route is planned, each customer receives an ETA notification.
Manage driving times
Once the route is planned, given the potential for traffic delays, it is essential to continually monitor and compare actual driving times against those scheduled, to identify any deviation and re-calculate arrival times for the all orders, as necessary, to determine any impact upon original estimates.
Control job sequence
If the sequence is changed for any reason, every job will have different ETA’s. The dispatcher’s task then is to update every job affected.
Manage job duration
When disruptions to planned schedules occur through unloading queues or paperwork sign-off delays, or even faster job completions than expected, then every sequential job ETA needs re-calculation to check that the previously estimated time windows and customer expectations can still be met.
Monitor job status
Driver delays in traffic or at customer premises are automatically monitored by the system so an accurate delivery status is always available in real time to update ETA’s.
Manage customer’s expectations
If a driver’s delivery sequence is disrupted by any delay, the system automatically recalculates the ETA for each job so the customer can be informed.