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People know that deliveries can be predicted and delivered almost precisely “on time”. And because we also apply our consumer principles at work, this attitude is now increasingly universal. The fact is that people today are far less likely to accept, or put up with, a delivery that cannot be estimated accurately or is late — whether at home or at work.

People crave information, they expect it. They don’t want to wait. They want to know when the delivery or collection is going to occur, or receive regular updates if the driver is caught in traffic.

Express parcel delivery companies who cannot meet these expectations will fail!

The solution is maxoptra-dynamic-route-planning-and-scheduling-software‘s dynamic planning and scheduling software platform

Designed to enable fast and efficient decision-making, in real-time, within ever-changing operational environments, Maxoptra’s unique, subscription based, SaaS technology is accessible from any web browser 24/7 and enables express parcel delivery companies to do more business with the same resources at a lower operational cost — as well as transforming their customer service.

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With Maxoptra you can:

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Build the route
Plan the initial route for the driver at the start of the day and send ETA’s to advise each customer.

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Keep customers informed
Once the days route is planned, each customer receives an ETA notification.

manage-time

Manage driving times
Once the route is planned, given the potential for traffic delays, it is essential to continually monitor and compare actual driving times against those scheduled, to identify any deviation and re-calculate arrival times for the all orders, as necessary, to determine any impact upon original estimates.

job-sequence

Control job sequence
If the sequence is changed for any reason, every job will have different ETA’s. The dispatcher’s task then is to update every job affected.

manage-job-duration

Manage job duration
When disruptions to planned schedules occur through unloading queues or paperwork sign-off delays, or even faster job completions than expected, then every sequential job ETA needs re-calculation to check that the previously estimated time windows and customer expectations can still be met.

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Monitor job status
Driver delays in traffic or at customer premises are automatically monitored by the system so an accurate delivery status is always available in real time to update ETA’s.

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Manage customer’s expectations
If a driver’s delivery sequence is disrupted by any delay, the system automatically recalculates the ETA for each job so the customer can be informed.

Read Some of Our Recent Blogs

MaxOptra and Ctrack celebrate three years of partnership

October 2021,

Ctrack specialises in vehicle tracking and fleet management for SMBs and large companies. They offer 24/7 visibility of fleets and help businesses to save up to 15% on fuel and maintenance costs. Whilst improving operational efficiency by up to 30%.

We partnered with Ctrack back in 2018 to meet the increasing demand for multi-drop distribution, dynamic route optimisation, and live transport management. 

By partnering together, we are able to offer telematics-enabled solutions which use accurate, real-time data to support route optimisation, alongside planned vs actual performance monitoring. 

Our route planning software has been seamlessly integrated into Ctrack’s cloud-based telematics platform, enabling users to obtain vehicle data and real-time visibility as to what is happening out on the road. 

This supports Transport Managers to improve their planning processes, as well as keeping their customers informed and up to date regarding any unexpected delays or issues. 

After 3 years of working together, we wanted to check in with Jason from Ctrack and see how he felt the relationship was going. 

“We have been working with MaxOptra since 2018 and it’s been an excellent relationship from the very start. 

We originally chose to work with MaxOptra as their innovative technology is industry-leading, and their team are some of the best in the business. Our solutions complement each other very well, offering a seamless experience for the end-user. 

Having now secured many satisfied customers, it’s clear MaxOptra pays for itself, this helps us to sell additional services on the back of the return of investment. 

I have worked closely with different departments within MaxOptra very successfully over the past few years. From Sales and Marketing to Support and Implementation, the team go above and beyond. Offering support and advice whenever needed.

I look forward to continuing this relationship with MaxOptra and the team for many years.”

  • Jason Laight, Head of Indirect Sales & Partnerships at Ctrack

5 ways delivery operations can reduce their fuel consumption

October 2021,

Fuel consumption has been a hot topic for a while now, for various reasons.

Many businesses and consumers alike are becoming increasingly conscious of saving the environment. Whilst others are looking to save money wherever possible as they recover from lockdown repercussions. 

Additionally, the government are bringing forward the ban on fossil fuel vehicles to 2030, forcing many to consider electric vehicles in the near future. 

And of course, the recent fuel shortages which have left many queueing for hours to fill up their vehicles, having a drastic impact on essential workers and delivery operations.

Whatever the reason for reducing fuel consumption, it’s likely to be a good one. So to help businesses such as yours out, here are 5 ways that you can save fuel without compromising on your delivery operations.



Optimise efficient routes

Let’s start by reviewing your current routes and mileage. 

Whether you run fixed or dynamic routes, if they are not optimised correctly you may not only be wasting fuel, but also hours on unnecessary mileage. 

By using route optimisation technology, you can automatically generate the most efficient route sequences which take into account time windows, vehicles, and load capacity.

This dramatically improves the effectiveness of your fleet utilisation, whilst also reducing fuel, mileage, and costs.

In fact, you can reduce your daily mileage by an impressive 20%! 



Customer communication ETA notifications 

UK retailers, their delivery partners and even consumers are losing an enormous collective £1.6 billion a year, due to failed delivery.

Part of these costs is the additional fuel that is needed to redeliver to an address, sometimes even multiple times. 

One of the main causes for missed deliveries is a lack of customer communication. Customers aren’t aware of when their delivery will be turning up, and therefore cannot make arrangements to be home to receive it. 

To resolve this issue, you can use logistics technology which will proactively send out advance email and SMS ETA notifications to keep your customers regularly up to date.

This can include confirmation of delivery date and time, and then regular updates once their delivery driver is out on the road. 

This helps customers to be in when their delivery is due. And saves drivers time, miles, and of course fuel.

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Proof of delivery

Another significant cost for businesses is when parcels go missing or cannot be found. 

The costs associated with this are from customer service teams who have to help the customer. The cost of sending a new item. And of course, the delivery and fuels cost associated with the new delivery 

Electronic Proof of Delivery (ePOD) is a paperless solution utilised on mobile devices. Which can offer businesses complete visibility of when orders have been delivered. 

Each delivery is tracked electronically, and the driver can take customer signatures and photos of the order once they have been delivered. All of which can be sent to the customer and logged with the business.

This confirms the delivery has been made, and exactly where their order has been left.



Go electric

The obvious choice for cutting down on fuel is of course to go electric. 

After all, electric vehicles are much cheaper to run than their diesel counterparts. During trials, the cost of running some electric vans came in at just £4 per 100km which is minimal compared to refuelling.

We appreciate this is a large undertaking for many businesses. But by working with a company such as MaxOptra, we can model your fleet and tell you exactly how many vehicles you will require if you were to go electric. 

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Ongoing monitoring and analysis of results

And finally, one of the best things businesses can do to reduce their fuel usage is to continually monitor and analyse their usage and results.  

That way you can identify how efficient your routes are and whether you are wasting fuel unnecessarily. All of which can be utilised to improve efficiency, reduce spend, and keep both drivers and customers happy.



Are you looking to reduce your fuel consumption?

Fortunately, MaxOptra can help you do all of the above and more.

If you’d like to find out how we can improve your delivery operations, and save you money, get in touch with our friendly team of experts.