However, after the pandemic in 2020, Wellocks faced a new challenge. Many of their usual customers were temporarily closing due to lockdown measures, meaning Wellocks had to change their strategy.
So Wellocks set up Wellocks At Home – delivering the same top-quality produce they supply to Michelin-starred restaurants, straight to customers’ door. From seasonal fruit and vegetables, artisan cheese and speciality eggs, to trade-secret pantry essentials.
However, Wellocks were running on a fixed route, reactive basis. Meaning they would manually have to manage changes to orders, delivery times, customer requests, and schedules.
Wellocks knew that they could not execute Wellocks At Home working in this manner without a considerable amount of extra man-hours. They would not be able to supply specific time windows, have any measures in place, and would not be able to identify if the drivers and routes were working efficiently and effectively.
Fortunately, Wellocks already worked with MaxOptra on a fixed route basis, so contacted their Account Manager for advice and support.
Wellocks knew that their route scheduling would have to be instantaneous due to the varying orders and customers they would now be supplying. But due to MaxOptra’s ease of use and dynamic routing capabilities, this has been a breeze.
Wellocks at Home were set up in 2 days and at their busiest period, Wellocks were putting 9,000 orders per day through the MaxOptra system. Totalling 530 routes per week.
Wellocks have also begun exploring more functionality in MaxOptra. Such as SMS communications for both their Wellocks and Wellocks At Home customers.
And they have just implemented the customer service element offered by MaxOptra, so that all sales teams have updated ETAs on routes in real-time.
"Without MaxOptra we would not have been able to get Wellocks At Home off the ground, and I don't know where we would be right now. The customer service has been exceptional, with all queries resolved easily. The system has allowed us to move the business forward, and we're excited to use more functionality to improve our offering"