"Thanks to our investment in this system, we are already delivering benefits to our customers including improved communication, and looking to deliver more efficient service and boost engineer productivity."

Greenshields JCB, one of the world’s largest JCB dealers, has chose to implement MaxOptra for its field service operation.

MaxOptra is designed to enable efficient decision making, in real time, within an ever changing operational environment such as Greenshields’ busy Service Department. The company is gaining greater visibility of the entire field service operation through live, accurate reporting of performance.

We selected MaxOptra as it was intuitive and easy to use,” commented Chris Farmer, Central Services Manager at Greenshields JCB.

“All the information we need is on one screen and the drag and drop functionality is great. MaxOptra also integrates with our current mainframe systems and GPS trackers.”

Following the initial deployment of MaxOptra, Greenshields JCB hopes to build on the efficiencies achieved. “

Thanks to our investment in this system, we are already delivering benefits to our customers including improved communication, and looking to deliver more efficient service and boost engineer productivity. It has the potential to be a huge asset to the business and our customers,” concluded Chris Farmer.

Tim McMarthy, Head of Sales at MaxOptra added, “We are delighted to welcome Greenshields JCB on board and we look forward to working with them to maximise their investment in the MaxOptra platform. Through the early stages of selection and implementation Greenshields has embraced the functionality offered by MaxOptra and demonstrated a thorough understanding of how this can be applied to their operation to boost service levels and productivity.”