Supporting Delivery Services Transitioning From B2B to B2C

Many traditional B2B companies are now refocusing and expanding their business offering. And in many cases, making the pivot from B2B to B2C operations. Here at MaxOptra, we can support your businesses during this critical period, especially when it comes to your delivery services. We’ll help your business seamlessly transition to a new B2C operational setup, and have you primed for success.
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Benefits

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Optimise routes in seconds
Our plans automatically take into account multiple factors to ensure your routes are optimised and realistic.
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Re-engage with B2B customers
Continue to offer your products and services to businesses who were previously customers, but this time on a new B2C basis.
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Engage with a new audience
Businesses that previously had a B2B model are now able to engage with individual, B2C customers you couldn’t previously reach.
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Explore new business opportunities
Now your B2C operations are up and running, you can continue to offer both B2B and B2C services in the future.

What you'll be able to do with MaxOptra

MaxOptra’s software solutions are designed to seamlessly integrate into your business, making your B2C delivery offering efficient and streamlined. Here’s what you’ll be able to do once MaxOptra is set up:

Have straightforward dynamic routes

For businesses using route optimisation, the most pressing change they face is moving from fixed routes to dynamic routes.

MaxOptra plans routes daily, weekly, monthly, or however frequently you require your dynamic schedule. Our algorithms produce efficient and reliable routes, fast. We take into account traffic conditions and known roadworks, as well as vehicle capacities, live order volumes, and delivery time windows.

All of this supports you in avoiding any potential inefficiencies of fixed routes, reduces excess mileage, keeps your customers happy, and as a result, cuts operational costs by up to 20%!

 
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Person using MaxOptra route optimisation on their mobile device

New customer locations will be made simple

Another key consideration is the addition of new customer locations. These could bring new territories for drivers, which are outside of their normal routes.

MaxOptra automatically produces a multi-point schedule with routes optimised by time and distance, as well as rescheduling orders quickly and easily.

The system will distribute all orders equally, no matter how many deliveries, collections, or destinations are needed. It even finds the best driver to meet your customers’ specific time windows; keeping the customer happy.

 

Provide fantastic customer service

Proactively send out advanced email and SMS ETA notifications to regularly keep your customers informed. Customers can also keep themselves updated via your own Website Widget.

For added peace of mind for both you and your customer, our ePod app allows drivers to log proof of delivery signatures photos, and comments

 
Customer communication

Improve your delivery experience

The MaxOptra iOS and Android app allows you to run a paperless operation whilst automatically pushing jobs to your drivers. Track delivery and driver progress, whilst dealing with any issues and amends in real time.

For added peace of mind, our ePod app allows drivers to log proof of delivery signatures, photos, and comments.

 

MaxOptra Benefits at a Glance

  • – Pivot the type of business you operate under with ease.
  • – Exceed operational efficiency targets with simplified, dynamic routes.
  • – Engage and re-engage both new and existing clients with great customer service.
  • – Improve your driver’s on-the-job experience.
  • – Expand and scale your business opportunities.

Our clients love us

"The drivers' manifest feature is an excellent addition and is saving considerable time communicating with drivers about their routes. Looking ahead, we expect MaxOptra will help us to realise further savings and efficiencies while reducing the environmental impact of our mobile operation."
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Kai Westmore
"While the improvements for our drivers, transport planners and customer care staff have had a massive impact on our business, the best results have been evidenced by our customers."
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Daren Hill
Operations Director at Arthur David

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