service-manager-needs-keep-5spinning-plates service-manager-needs-keep-5spinning-plates-small
Managing a field service team can be a tricky balancing act.
Particularly when maximising field staff productivity on the one hand with carefully worked out schedules for routine preventative maintenance work, whilst still having the agility to change plans quickly in order to fit in breakdowns and urgent faults to maintain customer satisfaction levels on the other. The good news is that all the real time information you need to make the best decision is now available.

Consider these
5 SPINNING PLATES

Constantly changing
minute by minute —
but telematics offer
a solution

More good
news. Easy to
implement apps,
means you can now get
real time information
back from all your field
engineers on job
status

The Outlook
diary or shared
spreadsheet lets
you see what’s
happening
ahead

Thank goodness
for the Service
Management System
— all the contractual
information you
need

Google Maps —
brilliant!

  • Constantly changing minute by minute — but telematics offer a solution
  • More good news. Easy to implement apps, means you can now get real time information back from all your field engineers on job status
  • The Outlook diary or shared spreadsheet lets you see what’s happening ahead
  • Thank goodness for the Service Management System — all the contractual information you need
  • Google Maps — brilliant!

No need to spin any more

In reality, these five areas of constantly changing real time information provide the vital ingredients to make the very best decisions, but with the customer on the phone, expecting and demanding specific arrival times for a breakdown response, you simply don’t have time to consider the 5 sources of information in order to make the best decision — or even consider the longer term impact of your short term decisions leading to:

  • Missed SLA’s and unhappy customers
  • More overtime claims than necessary
  • Poor productivity
  • Engineers travelling too far and maybe too fast
  • Stressed engineers and dispatch staff

Service Managers need the ultimate calculator to collate these complicated, continually changing disparate sources of information, to simplify the facts and figures and provide easily understood, defined intelligence to allow people to decide the best solution to meet the customer’s urgent needs.

The Solution is easy

The solution is Maxoptra, a dynamic scheduling and route optimisation software platform designed to enable planners to make fast and efficient optimised decision-making, in real-time, within ever-changing operational environments.

With Maxoptra all you need to do is “Right Click” on the mouse to select ETA suggestions. Contact Maxoptra to understand how we can transform your ability to manage scheduling challenges more efficiently. And you’ll never have to keep plates spinning again!

Read Some of Our Recent Blogs

The Felix Project Turns to Maxoptra to Help Deliver Christmas Food to Vulnerable People

December 2017,

Providing a free door-to-door service, The Felix Project collects good quality surplus food from suppliers and delivers it to charities supporting children, families, vulnerable adults and more. From a standing start in 2016, The Felix Project is set to provide at least one million meals a year, and has recently launched a new campaign to provide disadvantaged primary school children and their families with access to fresh and nutritious food.

Industrial Metal Services save £250,000 with joined up optimisation solution

December 2017,

Industrial Metal Services - recognised as one of the UK’s largest structural steel stockholders and processors - have over 40 years of service behind them. IMS deliver rich steel, used in large-scale construction, engineering and architectural projects across the country. Staying at the top of their game in such a competitive market requires IMS to get to grips with unbeatable technology to manage their IT, Mobile, Telephony and Telematics services.

Maxoptra Routing and Scheduling Helps FlooringSupplies.co.uk Maintain 5 Stars

December 2017,

Operating from five showrooms across London and the east of England, FlooringSupplies.co.uk offers a range of delivery services, including next day. Using Maxoptra’s automated multi drop routing software, the UK based company is already realising a return on investment with reduced fuel costs and less reliance on outsourced couriers. The cloud based Maxoptra platform is also helping FlooringSupplies.co.uk adhere to driving regulations, reduce back office administration, produce comprehensive reports and plan for business expansion.