Maxoptra Opens the Door to Better Customer Service for Quickslide

How Quickslide Transformed Customer Service with MaxOptra’s Real-Time Delivery Tracking

Quickslide, a leading manufacturer of replacement windows and doors, significantly improved its customer service experience after implementing MaxOptra’s multi-drop, cloud-based route planning software.

By integrating TomTom telematics from Communicate Better, the MaxOptra solution enabled Quickslide to automatically send customers accurate ETAs via text and email alerts. Customers could also track their orders in real time—24/7—directly through a live map embedded on Quickslide’s own website.

Replacing Complexity with Control

“We’ve always been passionate about customer service—it’s what sets us apart in a highly competitive industry,” said Tom Swallow, Sales and Marketing Director at Quickslide. “Control plays a key role in maintaining service quality, which is why we’ve always operated our own delivery fleet and felt it was time to upgrade our transport tracking and management tools.”

Quickslide, an award-winning British manufacturer with factories in both the north and south, delivers around 1,500 products each week using its in-house fleet. Before the upgrade, the company’s transport tracking system relied on a manual combination of drop lists, map software, vehicle trackers, and phone updates. Customers were typically given rough delivery estimates and a phone number to call for further updates.

Delivering Real-Time Convenience

As customer expectations evolved, so did Quickslide’s priorities. In today’s digital-first world, convenience and transparency are key to customer satisfaction.

“We needed a system that delivered live information to the customer, was user-friendly for our logistics team, and simple for our drivers to work with,” Swallow explained. “The integrated MaxOptra and Communicate Better solution now provides automated updates via text and email, which helps drivers operate more efficiently and enhances the customer experience.”

Quickslide also benefited from the MaxOptra delivery tracking widget, which gave customers on-demand access to live updates without needing to call in—reducing pressure on customer service teams and empowering customers to self-serve.

Seamless Implementation, Immediate Results

“We’re thrilled with the service we received from MaxOptra and Communicate Better,” Swallow added. “Implementing a new system—especially one that touches such a critical part of the business—can be daunting. But we felt confident throughout the process, and the results have already exceeded our expectations.”

With greater operational control, improved efficiency, and a more informed customer base, Quickslide now delivers more than just doors and windows—it delivers a modern, seamless service experience.