Greenshields JCB is the premier dealer of JCB Construction and Industrial machinery in the South East of England. Providing full sales, service and parts support from eight strategically placed locations, Greenshields JCB has a team of 45 highly trained and experienced field engineers with specialist industry knowledge.
Greenshields JCB implemented the MaxOptra solution following an extensive and rigorous selection process involving an analysis of requirements, system demonstrations, evaluation of reference sites, its capacity to integrate, and performance testing.
Since implementing MaxOptra’s field service management software, Greenshields JCB has reported positive improvements in the daily planning of its reactive service requests. “The controllers are already comfortable with the system,” continued Chris Farmer.
“As we can view the status of all jobs in real time, visibility of the service operation has dramatically improved.“
"Thanks to our investment in this system, we are already delivering benefits to our customers including improved communication, and looking to deliver more efficient service and boost engineer productivity. It has the potential to be a huge asset to the business and our customers"