Sharps Bedrooms
"Since implementing MaxOptra, we have been further impressed. Not only does it do what we were promised it would – and more – but the support has been exemplary; approachable, knowledgeable and timely!"
"The functionality was exactly what we wanted, the costs were evident and we were given an ROI based on our operation and usage."
The history
The UK's number one fitted bedroom manufacturer, Sharps, decided to implement the MaxOptra system to support a nationwide team of installers with the rapid manufacture, dispatch and delivery of any missing or replacement components.
In their first six months ago using MaxOptra, Sharps saved more than 300 man hours, improved driver efficiency, reduced costs, and improved visibility and service. They are now able to offer a next day delivery and manufacturing service to its team of experienced installers.
In their first six months ago using MaxOptra, Sharps saved more than 300 man hours, improved driver efficiency, reduced costs, and improved visibility and service. They are now able to offer a next day delivery and manufacturing service to its team of experienced installers.
"We have a fleet of eight vehicles based at our West Midlands production facility, which services nearly four hundred installers operating at customers' homes nationwide,"
Commented Andy Turner, National Installer Support Manager at Sharps Bedrooms.
"Our bespoke fitted furniture is cut and built by our installers whilst onsite at a customer's property, ensuring it is installed to precisely fit the unique contours of the customer's room. Due to this process, it is possible that our installers need to request additional parts or equipment.
Time is of the essence when we are onsite, as we obviously want to minimise any disruption to our customers, so it is vital that we are able to respond as quickly as possible, ensuring our installers have everything they need."
Commented Andy Turner, National Installer Support Manager at Sharps Bedrooms.
"Our bespoke fitted furniture is cut and built by our installers whilst onsite at a customer's property, ensuring it is installed to precisely fit the unique contours of the customer's room. Due to this process, it is possible that our installers need to request additional parts or equipment.
Time is of the essence when we are onsite, as we obviously want to minimise any disruption to our customers, so it is vital that we are able to respond as quickly as possible, ensuring our installers have everything they need."
Challenges
Prior to the implementation of MaxOptra, requests were manually processed using an online route planner, a process that could take up to three hours every day.
Since implementing MaxOptra, this process has been fully automated with driver routes, schedules and manifests produced at the click of a button in a matter of minutes. Armed with optimised routes, drivers are more efficient and productive, and – with the MaxOptra driver app – compliance with driving regulations can be monitored.
Service levels are also reviewed and maintained using the MaxOptra POD app, which captures a signature from the installer once delivery has been made and transmits in real time back to the office.
Since implementing MaxOptra, this process has been fully automated with driver routes, schedules and manifests produced at the click of a button in a matter of minutes. Armed with optimised routes, drivers are more efficient and productive, and – with the MaxOptra driver app – compliance with driving regulations can be monitored.
Service levels are also reviewed and maintained using the MaxOptra POD app, which captures a signature from the installer once delivery has been made and transmits in real time back to the office.
Solution
"When reviewing potential solutions, we were impressed with the MaxOptra offering as well as their way of doing business," continued Turner.
"The functionality was exactly what we wanted, the costs were evident and we were given an ROI based on our operation and usage. MaxOptra was honest and up front with its terms and conditions and, unlike other solutions, required no massive up-front costs."
"The functionality was exactly what we wanted, the costs were evident and we were given an ROI based on our operation and usage. MaxOptra was honest and up front with its terms and conditions and, unlike other solutions, required no massive up-front costs."
Since implementing MaxOptra, we have been further impressed. Not only does it do what we were promised it would – and more – but the support has been exemplary; approachable, knowledgeable and timely!"
"We have enjoyed supporting Sharps on their journey so far with MaxOptra and are looking forward to working with them to implement new features, such as the recently launched Facebook bot and links to in-cab navigation," added Tim McCarthy Maxoptra Business Director.
"We have enjoyed supporting Sharps on their journey so far with MaxOptra and are looking forward to working with them to implement new features, such as the recently launched Facebook bot and links to in-cab navigation," added Tim McCarthy Maxoptra Business Director.
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