MaxOptra is designed to enable efficient decision making, in real time, within an ever changing operational environment such as Greenshields' busy Service Department. The company is gaining greater visibility of the entire field service operation through live, accurate reporting of performance.
"All the information we need is on one screen and the drag and drop functionality is great. MaxOptra also integrates with our current mainframe systems and GPS trackers."
Greenshields JCB implemented the MaxOptra solution following an extensive and rigorous selection process involving an analysis of requirements, system demonstrations, evaluation of reference sites, its capacity to integrate, and performance testing.
Since implementing MaxOptra's field service management software, Greenshields JCB has reported positive improvements in the daily planning of its reactive service requests. "The controllers are already comfortable with the system," continued Chris Farmer.
"As we can view the status of all jobs in real time, visibility of the service operation has dramatically improved."
Thanks to our investment in this system, we are already delivering benefits to our customers including improved communication, and looking to deliver more efficient service and boost engineer productivity. It has the potential to be a huge asset to the business and our customers," concluded Chris Farmer.
of the MaxOptra system