Greenshields JCB
"Thanks to our investment in this system, we are already delivering benefits to our customers including improved communication, and looking to deliver more efficient service and boost engineer productivity."
"We selected MaxOptra as it was intuitive and easy to use. All the information we need is on one screen and the drag and drop functionality is great. MaxOptra also integrates with our current mainframe systems and GPS trackers."
The history
Greenshields JCB, one of the world's largest JCB dealers, has chose to implement MaxOptra for its field service operation.
MaxOptra is designed to enable efficient decision making, in real time, within an ever changing operational environment such as Greenshields' busy Service Department. The company is gaining greater visibility of the entire field service operation through live, accurate reporting of performance.
MaxOptra is designed to enable efficient decision making, in real time, within an ever changing operational environment such as Greenshields' busy Service Department. The company is gaining greater visibility of the entire field service operation through live, accurate reporting of performance.
We selected MaxOptra as it was intuitive and easy to use," commented Chris Farmer, Central Services Manager at Greenshields JCB.
"All the information we need is on one screen and the drag and drop functionality is great. MaxOptra also integrates with our current mainframe systems and GPS trackers."
"All the information we need is on one screen and the drag and drop functionality is great. MaxOptra also integrates with our current mainframe systems and GPS trackers."
Challenges
Greenshields JCB is the premier dealer of JCB Construction and Industrial machinery in the South East of England. Providing full sales, service and parts support from eight strategically placed locations, Greenshields JCB has a team of 45 highly trained and experienced field engineers with specialist industry knowledge.
Greenshields JCB implemented the MaxOptra solution following an extensive and rigorous selection process involving an analysis of requirements, system demonstrations, evaluation of reference sites, its capacity to integrate, and performance testing.
Since implementing MaxOptra's field service management software, Greenshields JCB has reported positive improvements in the daily planning of its reactive service requests. "The controllers are already comfortable with the system," continued Chris Farmer.
"As we can view the status of all jobs in real time, visibility of the service operation has dramatically improved."
Greenshields JCB implemented the MaxOptra solution following an extensive and rigorous selection process involving an analysis of requirements, system demonstrations, evaluation of reference sites, its capacity to integrate, and performance testing.
Since implementing MaxOptra's field service management software, Greenshields JCB has reported positive improvements in the daily planning of its reactive service requests. "The controllers are already comfortable with the system," continued Chris Farmer.
"As we can view the status of all jobs in real time, visibility of the service operation has dramatically improved."
Solution
Following the initial deployment of MaxOptra, Greenshields JCB hopes to build on the efficiencies achieved. "
Thanks to our investment in this system, we are already delivering benefits to our customers including improved communication, and looking to deliver more efficient service and boost engineer productivity. It has the potential to be a huge asset to the business and our customers," concluded Chris Farmer.
Thanks to our investment in this system, we are already delivering benefits to our customers including improved communication, and looking to deliver more efficient service and boost engineer productivity. It has the potential to be a huge asset to the business and our customers," concluded Chris Farmer.
Tim McMarthy, Head of Sales at MaxOptra added, "We are delighted to welcome Greenshields JCB on board and we look forward to working with them to maximise their investment in the MaxOptra platform. Through the early stages of selection and implementation Greenshields has embraced the functionality offered by MaxOptra and demonstrated a thorough understanding of how this can be applied to their operation to boost service levels and productivity."
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