Today, Charles Stamper has grown considerably. They now run a fleet of 10 vehicles; delivering groceries to businesses, hotels, restaurants, and canteens all throughout Edinburgh and the Lothian
As they have grown, Charles Stamper have proudly remained as a family business, with Wholesale Manager, Ross Stamper, being involved in the business for as long as he can remember.
The family at Charles Stamper quickly worked to pivot their offering from B2B to B2C, delivering much needed groceries to families and individuals across the central belt.
Initially, Charles Stamper were quoted three weeks to get a new website up and running. Aware that time is precious right now, Ross Stamper decided to build a new website himself, from scratch, with the help of his family; taking new photos of all stock, and getting the website up and live in just two days.
Due to this rapid increase in demand, Charles Stamper were facing order backlogs of up to four days. This meant they had to make the difficult decision to shut the website down temporarily, in order to serve their new customers as best as possible, and clear the backlog.
Additionally, due to the overwhelming amount of orders, Charles Stamper were not able to offer customers a specific delivery date or time. Instead, the family were working around the clock to collect orders, plan routes, and deliver as quickly as possible.
For Ross Stamper, this meant spending 12 hours per week just on planning routes.
Charles Stamper soon realised this wasn't a viable way of working, and soon started to look for support.
After contacting MaxOptra, Charles Stamper were up and running within 24-48 hours. Ross Stamper admits that at first, he wasn't sure if the functionality would be the right fit, however after support from both the MaxOptra sales and implementation teams, he learned all about the MaxOptra features and functionality, and found the system simple and intuitive to use.
Additionally, by using MaxOptra functionality, Charles Stamper are now able to offer next day delivery to their customers, which is a significant improvement to their previous delivery offering.
Charles Stamper was able to streamline their processes, take on more orders without facing a backlog, and keep an entirely new customer base happy.
Additionally, due to their support for families and individuals in the community - delivering much needed groceries, quickly and reliably, Charles Stamper has received interest from local news outlets and on social media - helping them to boost their profile and branding.
of the Maxoptra system